"What I like about the team at "Retirement Systems Solutions" is that there's a genuine sense of compassion for those we serve. Our students feel like they're more than a file folder, and that's important. I'm glad to be a part of an organization that makes that kind of dynamic a priority. I know it may sound a little bit cliche but we truly believe that ... no one cares how much you know until they know how much you care".
National Director of Operations
Mrs. Harrell is currently the National Director of Operations for Retirement Systems Solutions (RSS). In that capacity she is responsible for the development and direct application of all corporate materials, systems and processes that make up the RSS corral of resources. Additionally, she specializes in federal, state and local benefits training and as such is a valuable resource for the RSS team.
Before joining RSS, Mrs. Harrell worked in the financial services industry for over 30 years. During this time she had the privilege of counseling hundreds of employees with regard to their retirement benefits and those options that were best suited for their individual retirement. Additionally, she has also served as the Vice President of Customer Service for a national firm. She not only managed a team of nearly two dozen service representatives and hundreds of field agents but she was also responsible for the creation and maintenance of department field manuals, corporate staff training, managing customer relations and serving as corporate liaison to large vendors with whom the firm had contracts.
Mrs. Harrell attended the University of Colorado (Go Buffalos!). She and her husband, Marshall, have three children, Meg, Merritt and Carsen.
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